What reputation management includes
Everything included, built as one system.
Automated review requests
Timely, well-worded requests sent after a completed appointment, when the experience is still front of mind.
Feedback collection
A private feedback step before the public review request, so dissatisfied patients can raise concerns directly rather than only publicly.
Review monitoring
Ongoing tracking of new reviews across Google and other relevant platforms, so nothing goes unnoticed.
Response guidance
Templates and guidance for responding to both positive and negative reviews professionally and compliantly.
Reputation reporting
Monthly reporting on review volume, rating trends and response times.
We deliberately do not incentivise reviews, offering discounts or rewards in exchange for a review breaches Google's policies and creates genuine risk under Australian Consumer Law and AHPRA-adjacent guidance for regulated health services. Every process we build is designed to request genuine feedback, not manufacture it.
Why this matters more in healthcare than most industries
A negative or unaddressed review about a healthcare experience can carry more perceived weight than one about a retail purchase, because it touches on trust in someone's care. A considered, professional public response, rather than silence or an emotional reply, often does more to reassure a prospective patient than the negative review itself damages you.
Our approach
How we run this, month to month.
- 01
Build the request flow
We set up automated, appropriately timed review requests connected to your booking or practice management system.
- 02
Add a feedback filter
A private first step lets unhappy patients flag issues to you directly before any public review.
- 03
Monitor continuously
New reviews are tracked and flagged for response, especially anything negative or urgent.
- 04
Report and refine
We track review velocity and rating trends monthly and adjust the approach as needed.